Support
In all the universe, we found each other.
Family Archive keeps the photos and videos of the people and pets you love in one circle.
Questions, problems or reports: [email protected]
Frequently asked
- Do I need to sign up?
- No. The app starts with an anonymous account. Link Sign in with Apple or Google in Profile to keep your archives when you change phones.
- How do I share an archive?
- Become friends first (Explore → search a nickname), then invite them from the archive’s edit screen. Up to 5 members.
- How do I report or block?
- Tap the ⋯ menu on a moment, archive or profile and choose Report or Block.
- How do I manage or cancel my subscription?
- On iPhone: Settings → your name → Subscriptions → Family Archive. On Android: Google Play → Payments & subscriptions. New accounts get Premium free for the first 7 days.
- How do I delete my account?
- Profile → Delete account. Your data is erased; shared archives are handed over to their members.
Delete your account and data
In the app: Profile → Delete account. Deletion happens immediately.
Without the app: email [email protected] with the subject “Account deletion” and your nickname (send it from the Google or Apple email linked to the account). We confirm it is your account and delete it within 7 days.
What is deleted: your account, profile and profile photo, friends and settings, archives that have no other members (with all their photos and videos), and every photo and video you added to shared archives.
What is kept: archives shared with other members are handed over to them (without your photos and videos). Purchase and subscription records stay with Google Play, the App Store and our payment processor (RevenueCat) as required for billing and tax law. Cancel an active subscription in the store; deleting the account does not cancel it.